What is a Hotel Management System (PMS)?
In the hospitality and tourism sector, hotel management is not limited to a single concept or specific task, but rather…
Unclear sound in VoIP? Causes & Solutions
The sound quality of VoIP systems is fundamental to ensuring professional and effective communication within any organization, as call clarity…
Live Chat & Customer Experience
The evolution of customer service channels and how live chat supports customer service? Leading companies that always strive to stay…
Telsip Remote Smart Home Management
A decade ago, with the development of technology, the term ‘smart home’ appeared. At the time, converting a home into…
VoIP Security Risks Guide – pt 2
In the previous blog, we explored the most common security threats that can affect VoIP systems. In this blog, we…
VoIP Security Risks Guide
Modern VoIP (Voice over Internet Protocol) technology has revolutionised corporate communications systems. It allows phone calls to be made over…
Modern Communication for Business
In an increasingly interconnected business world, the way companies communicate with their customers has changed, and the communication system has…
IP PBX Telephony Features Terminology
In the past, traditional communication systems primarily relied on analog lines, which were limited in capabilities and only allowed for…
Call Center Terminology –2
"In the previous blog, we covered the first part of the most important call center terms. In this one, we…
Call Center Terminology –1
In the modern world of customer service and in our rapidly developing digital era, the call center has become one…
Modern Call Centers & Customer Experience
In today’s business world, customer communication has become more crucial than ever. Call center systems have emerged as essential tools…
Interactive Voice Response (IVR) system
Interactive Voice Response (IVR) is an automated telephone feature in modern communications and call center systems that has significantly transformed…
