Privacy Policy

Introduction:

TELSIP is committed to protecting the privacy of its users and subscribers. We recognize the importance and sensitivity of personal data, especially in the cloud communications services environment.

This policy aims to clarify:

  • The types of data collected
  • How it is used
  • Cases in which it may be shared
  • Users’ rights regarding their data

This is in compliance with the applicable laws and regulations in the State of Kuwait.

This policy applies to:

  • All users of TELSIP services
  • Cloud services customers
  • Website users
  • Any data collected through systems or applications associated with the service

TELSIP collects the following data:

2.1 Account Data
  • Name
  • Phone number
  • Email address
  • Company information
  • Verification data (such as ID or official documents)
2.2 Usage Data
  • Call logs
  • System logs
  • Performance information
  • Platform interaction data
2.3 Payment Data
  • Electronic payment information (without storing sensitive data outside secure systems)

TELSIP uses data for the following purposes:

  • Operating and delivering the service
  • Account management
  • Improving service quality
  • Performance analysis
  • Providing technical support
  • Compliance with laws and regulations

TELSIP is committed to not sharing user data with any third party except in the following cases:

4.1 Legal Compliance

Data may be shared with government or security authorities within the State of Kuwait or the countries where the network operates, under the following circumstances:

  • Based on an official government request in accordance with applicable laws
4.2 Collection of Financial Dues

Limited data may be shared with debt collection agencies inside or outside the State of Kuwait, under the following circumstances:

  • In the event of unpaid outstanding dues
  • Strictly for debt collection purposes
  • With a strict commitment not to use the data for any other purpose
4.3 Service Providers

Technical third parties (such as infrastructure providers) may be engaged, provided that:

  • They commit to data confidentiality
  • They use the data strictly within the scope of delivering the service

Users enjoy the following rights:

  • Requesting access to their data
  • Requesting data correction
  • Requesting data deletion
  • Objecting to data processing (within legal limits)
  • Data is retained throughout the subscription period

  • If the subscription is not renewed:

    • Data is deleted within a period not exceeding 7 days from the expiration of the service
  • TELSIP assumes no liability for data loss after deletion in accordance with this procedure

TELSIP is committed to taking appropriate measures to protect data, including:

  • Protecting the infrastructure
  • Applying technical best practices
  • Minimizing unauthorized access

Users are also committed to:

  • Protecting their internal systems
  • Maintaining the confidentiality of their login credentials

In the event of any data security breach:

  • TELSIP is committed to notifying the competent authorities
  • Affected users will be notified within 24 hours
  • Necessary measures will be taken to mitigate damages

TELSIP assumes no liability for:

  • Any breaches resulting from the client’s systems
  • Misuse by the user
  • Third parties outside the company’s scope of control

TELSIP reserves the right to amend this policy from time to time in accordance with:

  • Legal changes
  • Technical developments

Any updates will be published via the website.

In case of any inquiries regarding the privacy policy, you can contact us via:

  • Email: support@telsip.com
  • Phone: 1880005 – State of Kuwait

Conclusion

TELSIP is committed to providing the best possible services to its clients in accordance with the highest internationally agreed standards of quality and security, while ensuring the protection of subscribers’ rights and transparency in all dealings. Your acceptance of the terms of this document and your use of any of TELSIP’s services is highly appreciated and a trust we are proud of.

If you have any inquiries or wish to obtain further clarifications, please contact our customer service team, who will be pleased to provide support and assistance at any time. We thank you for choosing TELSIP, and we look forward to delivering an outstanding experience that meets your expectations and enhances your satisfaction.

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