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For Those Who Need It

The package grants you 50 fully integrated internal extensions with all standard technical features found in professional telephony systems. They can be activated and used via compatible IP phones inside the office, through the smartphone application, or via a web browser on a computer, providing operational flexibility that matches your business nature.

This package allows you to make and receive up to 15 concurrent calls at the exact same time, ensuring communication continuity and efficient management within the designated operational limits of the package.

This package enables you to run up to 5 customer service agents within a professional call center system. It allows efficient call distribution and performance tracking via accurate reports, guaranteeing an organized response and a superior experience for your clients.

This service enables high-quality, direct video calls within the same communication environment, enhancing real-time engagement with clients or team members without relying on external platforms. It delivers a professional experience that supports meetings, presentations, and daily follow-ups efficiently.

The package features a professional Interactive Voice Response (IVR) system that allows you to set up multi-level communication routing and organize incoming calls with high efficiency. Calls can be forwarded to specific employees, departments, or custom groups, improving the caller's experience and upgrading operational discipline within your organization.

This service allows you to record outbound and inbound calls and securely retain them for three full months in a structured environment. A precise permission system ensures that access or management is restricted strictly to authorized personnel. This feature aids in boosting service quality, developing staff performance through review and training, documenting telephonic agreements, and mitigating potential disputes.

This feature automatically forwards incoming voice messages to your email as an audio file whenever a call goes unanswered. This allows you to review and listen to them at any time and from anywhere without needing to log directly into the system.

This package provides 100GB of secure, organized internal storage space to save call recordings and operational data. It offers easy access and management based on designated roles, supporting business continuity and data retrieval whenever necessary.

This empowers you to manage all communication services from a single dashboard, including users, numbers, settings, and reports, via a clear and intuitive interface that ensures rapid deployment and granular control over your workflow environment.

Provides detailed reports and clear visual charts tracking call and employee performance, helping you evaluate results and make faster, data-driven decisions to optimize service quality.

An advanced reporting architecture that lets you audit and score staff calls against explicit benchmarks, fostering continuous performance improvement and elevated service quality.

Allows clients to grade their service level immediately after a conversation ends through an interactive voice response message, compiling the findings directly into agent metrics for constant quality assurance.

This platform unifies various communication avenues—such as calls, text messages, and emails—under a single software framework, allowing you to govern all interactions from a centralized UI, maximizing efficiency and structure.

The system allows you to send and receive text messages directly within the PBX or call center dashboard, simplifying customer interactions and enabling you to monitor queries and notifications from a single interface.

Enables your workforce to manage client emails directly from inside the PBX or call center suite, contextualizing them alongside phone calls and messages within one coherent view to speed up responses and deliver cohesive brand experiences.

This tool automatically converts verbal conversations into written text, streamlining dialogue auditing, archiving, and rapid internal indexing, which significantly improves follow-ups and performance monitoring.

This engine mechanically directs inbound traffic to the best-suited resource or department based on predefined workflow rules like proficiency, priority queues, or wait states, establishing balanced workloads and minimal transit times.

Enables personnel to make and receive calls straight from their internet browser without software installations or dedicated hardware sets, granting total location freedom within an entirely secure environment.

Provides an intelligent model to structure incoming holding queues when lines are busy, letting you dictate variable handling logic and seat priorities to lower drop rates and elevate customer satisfaction.

Enables supervisors to listen into active conversations in real-time, offer private whisper coaching directly to agents, or step into the call dynamically if necessary to maintain flawless service delivery.

Our cloud platform accommodates flexible routing and SIP voice transport over all Direct Inward Dialing (DID) variants worldwide without hard caps on trunk limits, running globally in line with localized regulatory profiles.

Receive and organize support issues and client tickets inside a single panel, letting you track issue statuses and maximize operational transparency across technical units.

Unlock a panoramic history for every consumer including call histories, ticketing items, associated notes, and previous milestones, so your frontline reps can create personalized and high-value resolutions.

Place and pick up enterprise calls using your corporate identity directly on a personal smartphone. The mobile application operates internationally without requiring cumbersome VPN settings, delivering premium audio fidelity.

A vast, full-scale feature matrix providing more than 70 modular capabilities engineered to optimize your daily business calls, raise group productivity, and adapt gracefully as operations expand.

Deploys multi-layered security protocols inside the core system structure to safeguard communication lines and sensitive data fields against breaches or unauthorized routing, backed by constant oversight loops.

Enables native configuration and flexible hookups with third-party ecosystems or external database layers, providing synchronous information exchange under an optimized environment.

Grounded in absolute confidence regarding our system stability, we offer clients the right to cancel annual terms and request full reversals within the initial 15 calendar days from provisioning, subject to clear conditions.

Enables deep statistical measurement of caller holding behaviors like average speed of answer (ASA) and abandonment percentages, helping you balance team assignments and boost retention.

Allows service agents to tag and index individual calls based on specific conclusions, such as general inquiry, complaint log, or follow-up status, resulting in granular operational tracking.