General Terms and Conditions for Telsip Cloud Services
Why these terms?
We have put these terms in place to protect your rights and ensure the continuity and quality of our service—not to restrict you or complicate your experience. We believe that transparency and clarity are the foundation of any long-term relationship with our customers.
What matters to you as a customer in Telsip’s Terms and Conditions?
● Protection of Your Data and Privacy
We are committed to protecting your data in accordance with the regulations approved by the Communications and Information Technology Regulatory Authority (CITRA) in Kuwait.
● Clear Renewal and Payment Terms
We notify you in advance of any renewal or changes to your subscription.
● Flexible Cancellation
You can manage your subscription and cancel the service easily and clearly through your online account.
● Different Levels of Technical Support
Multiple support plans designed to suit the size of your business and your operational needs.
● Fair Compensation for Service Outages
We apply a clear compensation policy in accordance with the Service Level Agreement (SLA).
● Clear Communication and Escalation Channels
Direct technical support, followed by management escalation, and then formal channels with the relevant regulatory authorities when necessary.
Introduction to the General Terms:
Welcome to the TELSIP website.
By activating and verifying your account on our website, or by using any of TELSIP’s services, whether online or through any technological means, you expressly acknowledge and agree to comply with all the terms and conditions set forth in this document, which govern the contractual relationship between you and TELSIP.
These terms have been prepared to ensure clarity regarding rights and obligations, maintain the highest levels of transparency, and ensure service continuity in accordance with the best applicable technical and regulatory standards.
1.1 First Party: TELSIP, a cloud communications service provider in the State of Kuwait.
1.2 Second Party: The customer or entity subscribed to the service.
1.3 Service: All cloud communications services (Cloud PBX) and related services.
1.4 Fees: The price list approved by TELSIP.
2.1 The customer must provide accurate and truthful information.
2.2 The customer will be notified 30 days before automatic renewal.
2.3 Subscriptions will automatically renew unless cancelled at least 30 days before the renewal date.
2.4 The company reserves the right to reject or suspend a subscription in the event of a violation of applicable laws or regulations.
3.1 Monthly subscription: 30 days.
3.2 Annual subscription: 365 days.
3.3 The subscription begins on the service activation date.
3.4 The subscription is calculated based on months, not individual days.
4.1 Payment is made in advance.
4.2 The service will not be activated before payment is received.
4.3 Periodic invoices will be issued.
4.4 The company reserves the right to modify prices with 30 days’ prior notice.
5.1 Taxes will be applied in accordance with the applicable laws of Kuwait.
5.2 The customer is responsible for all applicable fees and charges.
5.3 Any changes in applicable taxes shall be borne by the customer.
5.4 Prices do not include taxes unless otherwise stated.
6.1 Secure payment systems are used.
6.2 The company complies with applicable anti-fraud laws and regulations.
6.3 The customer is responsible for ensuring the accuracy of their payment information.
6.4 The company reserves the right to cancel suspicious transactions.
7.1 Monthly Subscription:
- The customer may request cancellation of the subscription at any time during the subscription period.
- The subscription will remain active until the end of the prepaid monthly period.
- No full or partial refund will be provided for the remaining period of the month.
- The subscription is calculated based on a full, non-divisible month, and any use of the service during the month constitutes acceptance of the full monthly subscription fee.
7.2 Annual Subscription:
The customer may request cancellation of the annual subscription within the first 15 days from the service activation date. In this case, the amount for the remaining subscription period will be refunded after deducting the value of the first month.
After the 15-day period has elapsed, the annual subscription will be considered final and non-cancellable, and the subscription fees will be non-refundable.
7.3 Refund and Payment Mechanism:
- Any amounts due to the customer will be refunded exclusively to the same payment method used for the original payment, and may not be transferred to another payment method.
- If the amount cannot be refunded to the same payment method for any reason beyond the service provider’s control (such as a closed card or bank refusal), the refund will be issued through an alternative method determined by the service provider in accordance with applicable financial regulations.
- Any eligible refunds will be processed and issued within a period not exceeding 30 days from the date the cancellation request is approved.
- The 30-day period will only begin once the request has been fully reviewed and approved by the service provider.
- The customer acknowledges that the actual processing time for the refund may vary depending on the policies of the bank or payment service provider, and the service provider shall not be responsible for any resulting delays.
9.1 The company is responsible for the infrastructure.
9.2 Support is provided during official business hours.
9.3 Emergency support is provided according to the customer’s subscription plan.
9.4 The company reserves the right to determine the support mechanism.
9.5 Compensation will be provided in the form of a service extension only.
10.1 The company reserves the right to suspend the service in the following cases:
- The customer’s violation of any of the Terms and Conditions
- Misuse of the service
- An official request from government authorities
- Scheduled maintenance or repairs
- Providing false or inaccurate information
- Expiry of any official documents belonging to the company or its manager
- Failure to pay the subscription fees
- Damage to the network due to a security breach or malware
- Transferring or assigning the service without prior approval
- Verbal abuse or misconduct toward a TELSIP employee, whether by voice or through chat
11.1 Service transfer is subject to applicable legal requirements.
11.2 DID numbers may only be transferred within the TELSIP network.
11.3 The company reserves the right to reject a transfer request.
11.4 Ownership of the service remains with the company.
12.1 The service must be unlinked before cancellation.
12.2 Payment will continue if the service is not unlinked.
12.3 A 90-day grace period applies; after this period, the company reserves the right to resell the number.
12.5 Upon renewal, the previous period will be included in the calculation.
13.1 Devices may be returned within 14 days.
13.2 Returns are subject to the device being in its original condition.
13.3 The customer is responsible for return shipping costs.
13.4 The company will cover shipping costs in the event of a manufacturing defect.
14.1 Customers have the right to submit a complaint.
14.2 Complaints may be escalated to the relevant official authorities.
14.3 A response will be provided within 72 hours.
14.4 Complaints must be submitted through the official communication channels.
15.1 The company shall not be held responsible for:
- Natural disasters
- Wars
- External outages or failures
15.2 We do not guarantee that the service will operate in all regions and countries. Customers are advised to request a system trial before subscribing.
15.3 The maximum liability shall not exceed 50% of the value of the annual or monthly contract. The company shall not be liable for indirect losses, including loss of profits, data, or reputation, or for cyberattacks or technical failures.
16.1 Immediate notification will be provided when a problem occurs.
16.2 An estimated resolution time will be provided.
16.3 Customers will receive continuous updates.
17.1 All rights are reserved.
17.2 Copying or unauthorized use is prohibited.
17.3 Personal use is permitted only.
18.1 We do not guarantee that all information is completely accurate.
18.2 Users are responsible for verifying the information.
18.3 The company reserves the right to make changes without prior notice.
Referral Partner:
- One-time commission
- No account management responsibilities
Authorized Partner:
- Recurring commission
- Account management
- Responsibility for customer support
20.1 The laws of Kuwait shall apply.
20.2 Disputes shall be resolved amicably.
20.3 The courts of Kuwait shall have jurisdiction.
21.1 Arabic shall be the legally binding reference.
21.2 The English version is provided for translation purposes only.
21.1 22.1 The customer acknowledges that they have carefully and fully reviewed these Terms and Conditions, understood all of their provisions and legal implications, and accepts them as final and irrevocable, without reservation or objection.
21.2 22.2 The customer acknowledges that merely creating an official account on the TELSIP website, subscribing to any of its services, or completing payment for any service constitutes an express and final acknowledgment of their full acceptance of all Terms and Conditions and policies applicable on the website, and their full commitment to comply with them, including any updates made to them.
21.3 22.3 Any electronic action taken by the customer, including clicking “Agree,” “Activate Service,” “Pay,” or any similar option within the platform, constitutes legally binding electronic consent (Digital Consent) having the same legal effect as a handwritten signature and shall constitute legally recognized evidence and conclusive proof of the customer’s acceptance of all Terms and Conditions.
21.4 22.4 The customer acknowledges full responsibility for maintaining the confidentiality of their login credentials and passwords and assumes full responsibility for any use made through their account, whether authorized or unauthorized, unless proven otherwise.
21.5 22.5 The customer is required to keep their information continuously updated and assumes full responsibility for any damages or consequences resulting from inaccurate or outdated information.
21.6 22.6 The customer’s continued use of the service constitutes an implicit and renewed acknowledgment of their acceptance of these Terms and Conditions. These Terms and Conditions shall also form an integral and complementary part of the commercial offer and service request.
21.7 22.7 If there is no separate service agreement between the parties, these Terms and Conditions shall constitute the governing and binding agreement between the service provider and the customer.
21.7 22.8 By accepting the Terms of Use and subscribing to TELSIP services, the customer agrees to the use of the name and logo of the entity they represent on the TELSIP website and in its promotional materials, solely to indicate that the entity is a customer or beneficiary of the network’s services. The customer acknowledges that they have the necessary authority to grant this consent. Such use shall not be construed as establishing a partnership or official endorsement unless otherwise agreed in writing.
21.7 22.9 The customer may request that the use of their name or logo be discontinued at any time by providing written notice to TELSIP. The use will be discontinued within a reasonable period from the date the request is received.
TELSIP is committed to providing its customers with the best services possible in accordance with the highest internationally recognized standards of quality and security, while ensuring the protection of subscribers’ rights and maintaining transparency in all dealings. Your acceptance of these Terms and Conditions and your use of any TELSIP services are greatly appreciated and reflect a level of trust that we are proud of.
If you have any questions or require further clarification, please contact our customer service team, who will be happy to provide support and assistance at any time.
Thank you for choosing TELSIP. We look forward to providing you with an exceptional experience that meets your expectations and enhances your satisfaction.
