1.2 Second Party: The client or company subscribing to the services offered by the First Party in accordance with the specified terms and conditions.
1.3 Service: The Cloud PBX service and all related services.
1.4 Fees: The price list determined by TELSIP, which includes the terms and conditions related to the services.
The above definitions form an integral part of this agreement and complement it. The following provisions represent the terms of the contract entered into with the Second Party (the subscriber) regarding the services provided by TELSIP, including any related software, content, or devices.
2.2 The Second Party will be notified 30 days in advance of the automatic renewal date via email or text message to ensure awareness and provide an opportunity for cancellation.
2.3 The First Party’s services are offered on a monthly and yearly bases and are automatically renewed unless the Second Party cancels the subscription no less than 30 days before the end date, in accordance with the approved procedures.
2.4 The First Party reserves the right to reject or suspend any subscription if the Second Party violates regulatory terms or uses the services for unlawful purposes, as outlined in Clause 4.
3.2 The Second Party has the right to request correction or deletion of their personal data in line with the regulations of the Communications and Information Technology Regulatory Authority in Kuwait.
3.3 In the event of any data breach, the First Party is obligated to notify the relevant authorities in Kuwait and the affected subscribers within 24 hours.
3.4 The Second Party may request the deletion of all customer data from their Cloud PBX system if they choose not to renew their subscription, provided this is done before the end of the subscription period. If not renewed, the Second Party agrees that the First Party may delete all personal and client data from its systems seven (7) days after the subscription expires, without any liability for material losses.
3.5 The Second Party agrees that their information and data may be shared with official security authorities within Kuwait for reasons related to national security upon official request. The data may also be shared with third parties inside or outside Kuwait for the sole purpose of debt collection, provided such use complies with applicable Kuwaiti laws.
3.6 The Second Party is responsible for implementing all necessary precautions to secure and protect their internal systems and monitor them against hacking, unauthorized access, or misuse. The First Party provides the service strictly “as agreed” and bears no responsibility for hacking, unauthorized access, network or service abuse, or product misuse. The Second Party shall bear full responsibility for any resulting damages.
- Violation of the law or the terms and conditions of this contract with TELSIP.
- Causing disturbance to others or threatening public security.
- Sharing, downloading, or using content that is immoral, defamatory, or intended to mislead or commit fraud.
- Negatively affecting service delivery to other TELSIP subscribers.
- Unauthorized access or attempts to access IT systems, networks, or data.
- Providing false or misleading information during registration or the subscription period.
- Failure to update official company data (commercial license or authorized signatories) upon expiration or change.
- Expiration of the commercial license or the civil ID of the authorized signatory.
- Any damages, costs, or compensation incurred by TELSIP due to misuse of services by the subscriber.
- Violation or infringement of copyrights, trademarks, patents, or other intellectual property rights related to the services/products provided by the First Party, with full legal liability on the Second Party (including criminal and civil responsibility).
- Engaging in fraudulent or criminal use of services resulting in harm to others, with full liability on the Second Party.
- Renting, assigning, or allowing third-party use of services without written consent from the First Party.
5.2 The payment of the monthly or annual subscription by the second party constitutes explicit, final, and legally binding acceptance of all terms and conditions outlined herein.
5.3 The first party undertakes to refund the remaining balance of the annual subscription to the second party within a period not exceeding fifteen (15) days from the date of the annual subscription termination request.
6.2 The Second Party bears full responsibility for paying all taxes and government-imposed fees according to Kuwaiti law, including any additional taxes or fees imposed during the contract term.
6.3 In the event of any change in the tax rates or government fees during the agreement term, the Second Party is obligated to pay the resulting differences as per applicable regulations.
6.4 The Second Party acknowledges that the amounts due under this contract do not include VAT or any similar taxes unless explicitly stated otherwise.
6.5 The Second Party is also responsible for paying any subscription charges imposed on the supply and/or service under this contract. VAT will be added to monthly invoices in accordance with applicable laws, such as those established by the State of Kuwait, and must be paid when due.
7.2 The Second Party is responsible for following all price update notifications and related updates through the official communication channels of the First Party.
7.3 Detailed periodic invoices will be issued, outlining all due charges. The Second Party can access and review these invoices via their online account.
7.4 The First Party reserves the right to adjust prices in accordance with applicable laws, with written or email notification provided to the Second Party at least 60 days before the new pricing takes effect. If the Second Party objects to the new prices, they may cancel the service without additional charges before the effective date.
8.2 The Second Party may request to return or replace a device within 14 days of purchase, provided the device is in its original condition, unused, in original packaging, and suitable for resale, in accordance with Law No. 39 of 2014.
8.3 If the return or replacement is not due to a manufacturing defect, the Second Party shall bear all shipping costs related to returning the devices to the First Party.
8.4 If the reason for return or replacement is a manufacturing defect, the First Party will bear all related shipping costs.
8.5 The Second Party is not entitled to claim a return or replacement for devices damaged due to misuse, incorrect installation, failure to follow operating instructions, or in violation of Law No. 39 of 2014.
- Fair Use Policy
9.1 All unlimited services are subject to a fair use policy to ensure balanced service availability for all customers.
9.2 The policy is applied to prevent excessive use that may negatively impact network performance or service quality. The reasonable usage limit is determined by data volume or call duration, based on the selected plan.
9.3 If the First Party finds the Second Party’s usage exceeds acceptable limits compared to typical customer behavior, it may take actions including:
- Reducing service speed
- Temporary service suspension
- Imposing additional fees with prior notice
9.4 The First Party must notify the Second Party 48 hours before taking any such actions, stating reasons and corrective steps required.
8.2 The Second Party may request to return or replace a device within 14 days of purchase, provided the device is in its original condition, unused, in original packaging, and suitable for resale, in accordance with Law No. 39 of 2014.
8.3 If the return or replacement is not due to a manufacturing defect, the Second Party shall bear all shipping costs related to returning the devices to the First Party.
8.4 If the reason for return or replacement is a manufacturing defect, the First Party will bear all related shipping costs.
8.5 The Second Party is not entitled to claim a return or replacement for devices damaged due to misuse, incorrect installation, failure to follow operating instructions, or in violation of Law No. 39 of 2014.
9.2 The policy is applied to prevent excessive use that may negatively impact network performance or service quality. The reasonable usage limit is determined by data volume or call duration, based on the selected plan.
9.3 If the First Party finds the Second Party’s usage exceeds acceptable limits compared to typical customer behavior, it may take actions including:
- Reducing service speed
- Temporary service suspension
- Imposing additional fees with prior notice
9.4 The First Party must notify the Second Party 48 hours before taking any such actions, stating reasons and corrective steps required.
10.2 Technical support is available during official business hours from Sunday to Thursday, 9:00 AM to 5:00 PM (Kuwait local time).
10.3 The Second Party may request emergency support outside official hours based on their subscription type and applicable conditions.
10.4 The First Party retains the right to determine the support method (phone, email, or online platform) based on the issue and service level.
10.5 If a technical error from TELSIP results in service interruption exceeding 24 hours, the Second Party may request compensation in the form of additional days, but not monetary compensation.
11.2 TELSIP offers Cloud PBX services in Kuwait and various countries globally. The service is available to any legally registered individual or entity upon payment of the agreed fees.
11.3 TELSIP does not guarantee service availability across all of Kuwait or internationally. It is not responsible for:
- Network delays or outages due to uncontrollable circumstances
- Scheduled maintenance interruptions
- Service blockage caused by the government filtering of the Second Party’s servers
- Any financial or operational losses resulting from the above issues
11.4 TELSIP and its affiliates, directors, agents, employees, or representatives are not liable for direct, indirect, incidental, consequential, punitive, or exemplary damages, including but not limited to:
- Loss of profits or revenue
- Data loss or business disruption
This applies whether or not TELSIP was advised of the possibility of such damages.
12.1 Notify the Second Party promptly upon becoming aware of the event, explaining its nature and expected impact.
12.2 Provide an estimated timeline for service restoration and keep the Second Party updated.
12.3 Make reasonable efforts to offer temporary alternative solutions to maintain service continuity.
TELSIP will not be considered in breach of its obligations as long as the above steps are followed to minimize disruption.
13.2 The Second Party may transfer DID numbers currently active on the TELSIP network to a third party only if:
- The third party is a current TELSIP client
- The third party has an active account on the TELSIP network
DID lines owned and sold by the First Party may not be transferred outside the TELSIP network under any circumstances.
13.4 The First Party may refuse service transfer requests to third parties if:
- The required legal documents are not provided
- Regulatory requirements from CITRA or other authorities are not met
- There are outstanding dues from the Second or Third Party
- The transfer negatively affects TELSIP’s network or service quality
13.5 Ownership of SIP Trunk lines and the Cloud PBX service remains solely with the First Party. The Second Party is considered a service tenant and beneficiary without any ownership or legal disposition rights, except as explicitly stated in this agreement.
14.2 All financial transactions processed through TELSIP’s electronic payment systems are subject to the applicable laws and regulations in Kuwait, including but not limited to:
- Anti-financial fraud laws
- Anti-money laundering laws
- Consumer protection laws
14.3 The Second Party is responsible for ensuring the accuracy of the payment data submitted during any financial transaction. TELSIP assumes no responsibility for errors caused by incorrect information entered by the Second Party.
14.4 TELSIP reserves the right to suspend or cancel any suspicious financial transaction that violates regulatory laws, with notification to the Second Party according to legal procedures.
15.2 If a satisfactory resolution is not reached, the Second Party may escalate the complaint to the Communications and Information Technology Regulatory Authority in Kuwait, following the established legal procedures.
15.3 TELSIP is committed to responding to all submitted complaints within a maximum of 72 hours from the date of receipt, providing clarification on the measures taken or suggested steps to resolve the issue.
15.4 For more information or to file a formal complaint, the Second Party may contact customer service via:
- Official email: support@telsip.com
- Direct phone: 1880005
16.2 The TELSIP mark is an internationally registered trademark in the European Union owned by XonTel Technology – State of Kuwait, and is protected under local and international laws related to intellectual property and trademarks.
16.3 The following activities are strictly prohibited without prior written consent from TELSIP or the legal owners:
- Using, reproducing, modifying, or distributing the trademark in any form
- Reproducing, copying, distributing, or modifying any website content
- Displaying website content on other websites
- Hyperlinking content in a misleading way suggesting ownership by other parties
- Mirroring content on other servers
- Storing content in any retrieval system
- Using content for any commercial or marketing purpose
16.4 Downloading or reproducing content is permitted for personal and non-commercial purposes only, provided that:
- The content remains unaltered
- Copyright and intellectual property notices are preserved in their original form
16.5 All trademarks, logos, and trade names displayed on the website are the exclusive property of TELSIP or legally authorized third parties, and may not be used without prior explicit permission.
17.2 TELSIP assumes no legal responsibility or liability regarding the accuracy, completeness, or reliability of the website content.
17.3 It is the user’s responsibility to verify the accuracy of the information before relying on it or making decisions based on it.
17.4 TELSIP reserves the right to modify or update any information on the website at any time without prior notice.
21.2 If the second party subscribes to the monthly plan on April 15, the subscription shall expire on May 15 of the following month. Accordingly, the 15th day of each month shall be considered the start and end date of the subscription period.
21.3 If the second party subscribes to the annual plan on April 15, 2024, the subscription shall end on April 15, 2025.
21.4 The second party acknowledges and agrees that the subscription duration—whether monthly or annually—is calculated based on the actual number of days (30 days for monthly and 365 days for annual subscriptions) from the activation date, and not based on the beginning or end of a calendar month or year.
21.5 The second party may cancel the monthly or annual subscription at any time. In such a case, the first party shall refund the remaining balance of the subscription for the unused period within thirty (30) days from the cancellation date, after deducting a fee of ten (10) Kuwaiti Dinars, as stipulated in Clause (21.6).
21.6 The second party hereby acknowledges and agrees to bear a fee of ten (10) Kuwaiti Dinars, or its equivalent in other currencies, as a processing fee for the refund of the remaining subscription amount upon cancellation initiated by the second party.
21.7 The second party confirms that all the terms and conditions stated above are clear, understandable, and require no further clarification or interpretation.
23.2 In case of any dispute or disagreement regarding this contract or the services provided under it, both parties shall attempt to resolve it amicably through negotiation.
23.3 If a resolution cannot be reached within 30 days, exclusive jurisdiction shall be granted to the courts of the State of Kuwait.
23.4 Both parties acknowledge that resorting to Kuwaiti courts is the sole legal option, and neither party may approach foreign courts or international arbitration bodies without prior written agreement from both parties.
24.2 Both parties acknowledge that the English version is for reference only and shall not be considered legally binding in case of contradiction with the Arabic text.
25.2 The Second Party is responsible for maintaining the confidentiality of their credentials and all service-related data, and assumes full responsibility for any unauthorized use resulting from disclosure or mismanagement. The Second Party must regularly change passwords to enhance security and accepts responsibility for any breach due to failure to do so.
25.3 The Second Party confirms that by paying for and using any service, they verify the accuracy and completeness of the information provided by TELSIP on its official website: www.telsip.com.
25.4 The Second Party is obligated to immediately notify TELSIP of any changes to their personal or subscription information to ensure continuous service provision, with no liability on TELSIP for failure to report such changes.
25.5 For more information or inquiries, the Second Party may contact the Customer Service Center via:
- Technical Support: 222xxxxx (Kuwait)
- Website: www.telsip.com
- Administration: 1880005 (Kuwait)
- Visiting the Head Office: Ahmed Tower, Arabian Gulf Street, 3rd Floor, Kuwait
For any inquiries or further clarification, please contact our Customer Support team—we are always happy to assist you. Thank you for choosing TELSIP. We look forward to providing you with an exceptional experience that exceeds your expectations.
