Manage all your customer communication channels from one place, directly through Telsip Cloud Call Center. This includes emails, calls, SMS, social media platforms, web chat, tickets, and more.
The goal of Omni channel is to consolidate all interactions in one platform, unifying customer data across all channels to prevent information loss and deliver a personalized experience.
Telsip Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make chat widget your own by custom styling, auto message response, and more to match your brand and handle OMNI channel conversations in one place.
Connect with billions of active users by integrating WhatsApp Business Platform and Facebook Messenger. Expand your support and sales capabilities with real-time chat services, enhancing customer interactions through instant responses.
Send and reply to your business SMS messages, right from Telsip CCC, The SMS Channel allows receiving and sending SMS from or to predefined providers, like Twilio, SMS Box, etc.
Admin can monitor real-time activities in the SMS channel queues and change their configuration and workflow, and he can check the agents’ status on all the available channels and modify it.
The SMS channel also allows recording cases in the ticketing system.
Telsip CCC offer ticket tool businesses that used to track, manage, and organize service requests and issues from customers, employees, or internal teams.
Benefits of using ticketing system:
Ticketing systems offer great features and a range of benefits for call centers to improve efficiency, like:
Email channel in the call center is used to handle customer inquiries and provide support.
Email support can handle multiple inquiries simultaneously, which allows the call center to manage higher volumes of inquiries with fewer agents. Emails are queued in the call center’s email management system for handling.
Telsip Cloud call center OMNI Channel allows you to access the Mailbox of your agents or any specific email queue to contact any customer.
Email channel allows you to interact with various types of content, including text, files, emojis, pictures, videos, and many others.
