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Telsip UC Solutions for Hotels.

Create unforgettable memories that keep guests coming back.
Telsip solutions empower your hotel
To build lasting relationships with your guests.

Complete Solution & Amazing Experience.

Call center, PBX and phone systems can greatly benefit hotels by improving communication between staff and guests. Features like mobile check-in, room-to-room dialing, guest voicemail, and personalized services enhance the guest experience. For hotel staff, features like call routing, room status updates, and CRM integration streamline operations, making it easier to manage guest needs in real time. These systems also offer cost-saving options like call cost control and reduced cabling needs, improving both efficiency and the bottom line.

Telsip Solutions for Hotels: Why They Matter
Enhanced Customer Service

PBX and Call center solutions enable hotels to provide 24/7 customer support, ensuring guests can reach the hotel anytime.
Agents can quickly and efficiently handle inquiries, complaints, and requests, This leads to improved guest satisfaction and experience.

Streamlined Operations

Telsip solutions can improve hotel operations by centralizing communication channels, ensuring that all guest inquiries are handled through one platform. Calls can be recorded, providing valuable insights into customer behavior and enabling hotels to identify areas for improvement.

Flexibility to handle seasonality

Hotels often experience fluctuations in guest volume due to seasonality, Telsip gives options when it comes to call center support, one of which is overflow support. During peak periods system can route excel calls between agents to ensure wait times remain within your brand standards.

Increase Revenue & Brand awareness

Telsip can help hotels increase their revenue by providing personalized offers to guests based on their preferences and previous bookings. By handling reservations and cancellations efficiently, hotels can reduce the risk of overbooking and ensure they are maximizing their occupancy rates.

Hotel PMS Integration

Integrate Telsip Solutions with the Property Management System (PMS)
and manage your day-to-day operations efficiently.

Guest Profile Management.
Reservation Management.
Guest Communication
Feedback Collection.
Customer Relationship Management (CRM).
Reporting and Analytics.
Integration with Other Systems.
Handling Special Requests and Complaints.
Emergency Response Management.
Telsip Key Features for Hotels

Cloud-Based PBX & Call Center

Cloud-based systems offer more flexibility and allow agents to work from anywhere, which is ideal for hotels with remote or outsource teams.

Omnichannel Communication

Provide support through various channels like phone, email, chat, WhatsApp, and social media guests can reach out via their preferred method.

Interactive Voice Response IVR

Guests can access information and services, such as checking reservations, room availability, and FAQs, without needing to speak to an agent.

AI and Chatbots

Use AI chatbots on your website and social media for instant responses to common inquiries, ensuring guests receive consistent 24/7 Support.

Call Routing and Queuing

Use automatic call distribution (ACD) to route calls to agents based on skills and availability, and Implement a queuing system for urgent issues.

Monitoring and Analytics

Evaluate performance by tracking call volume, handling time, and customer satisfaction, and consistently collect guest feedback after interactions.

Agents Training and Development

Provide ongoing training for agents on customer service best practices, upselling techniques, and the hotel’s services and policies.

Emergency Response Protocols

Set clear procedures for handling emergency situations and train agents to effectively manage calls related to safety and urgent issues.

Feedback and Improvement

Conduct regular reviews of call center operations from guests to identify strengths and weaknesses, and adjust strategies accordingly.

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