Healthcare

Transforming Healthcare Communication with Telsip UC Solutions.

Telsip cloud based healthcare solutions for hospitals help improve workflow and direct communications among patients, doctors, nurses, and administrative staff, all while keeping the costs under control. We will equip your hospital or clinic with innovative communication so you can focus on delivering high-quality patient care.

Telsip provides everything doctors and healthcare organizations need to stay connected.

At Telsip, we understand the critical need for reliable and seamless communication in healthcare. Our cutting-edge Cloud PBX and Call Center systems are designed to enhance patient care, streamline operations, and improve collaboration across teams. Whether you’re managing appointments, coordinating with specialists, or ensuring quick and efficient patient support, Telsip delivers secure, scalable, and flexible communication cloud based healthcare solutions tailored to the healthcare industry.

Customized PBX & Phone System

• PBX Solution

PBX systems for hospitals are some of the most challenging to build and maintain. With a long list of patients, staff, and services comes huge volumes of voice and data traffic. Add to that the increasing demands for healthcare data security.

• Phone System Solution

Telsip offers a complete range of phone system solutions, providing both softphone options for seamless software-based communication and hardware solutions in cooperation with our partner XonTel for those who prefer traditional & reliable devices.

Ensuring Exceptional Care: How Unified Communications Solutions Enhance Every Step of the Patient Journey.

1. Awareness and Information Gathering

• Multi-Channel Communication

Patients can obtain information through their preferred channels, such as voice, chat, SMS, or email, while AI-driven chatbots are available to address common inquiries after hours.

• Interactive Voice Response (IVR)

Allow patients to access FAQs or specific information about available services including procedures, treatment plans, or wellness programs without needing to speak to the staff.

2. Pre-Appointment

• Automated Appointment Scheduling

Patients can easily schedule, reschedule, or cancel appointments through automated systems like IVR system or through other channels (phone, online, mobile app).

• 24/7 Accessibility

Patients can reach out for assistance at any time, Ensure that urgent queries or appointment requests can be handled without delay.

• Follow-Up on Pre-Visit Instructions

Educational automated Calls/Texts that provide patients with necessary pre-visit instructions, such as fasting requirements, medication management, or what to bring.

• Appointment Reminder

The system sends automated reminders via calls, texts, or emails to confirm upcoming appointments to keep patients informed about their appointments.

3. During the Visit

• Telehealth Integration

Integrated video meeting for virtual consultations, especially for those with mobility issues or living in remote areas.

• Assistance During Appointments

Help patients to find their way with ease and keep them informed about wait times, and other important information through mobile communication tools.

4. Post-Visit Follow-Up

• Follow-Up Calls

Route follow-up calls by automated call distribution (ACD) to appropriate staff to check on patient recovery, answer questions, and gather feedback.

• Automated Surveys

Automate the collection of patient feedback by sending surveys via SMS, phone, or email, allowing healthcare providers to gain insights into the patient experience.

• Educational Resources

Provide patients with access to educational informations and resources about their health conditions, treatments, and wellness tips.

5. Ongoing Care Management

• CRM Integration

Centralization of Patient Profiles to Maintain detailed records to personalize follow-up communications and care plans.

• Patient Engagement

Regular check-ins and health monitoring for patients with chronic conditions through automated calls or messages.

cloud based healthcare solutions Telehealth

• Medication Reminders

Sends reminders to patients for medication adherence and refill notifications via an automated messaging system.

• Proactive Outreach

Preventive care involves reaching out to patients about screenings, vaccinations, and wellness check-ups.