Restaurants

Telsip UC Solutions for Restaurants

Focus On Making Great Food.
And Telsip will take care of everything else 😋

If you want to turn your restaurant into a successful business, taking care of customer experience is crucial. You need to manage phone calls for orders and reservations. There are some situations when your staff is busy serving the dine-in customers, and they have to manage the flood of food orders. In such situations, mistakes may happen. With the growth of your business it becomes overwhelming to manage inbound calls. That is where you need Telsip UC solutions. These highly beneficial and valuable tools help streamline your operations and enhance your customer experience.

Captivate and delight your customers through seamless communication and exceptional dining experiences.

Reservation

24/7 Available Reservation System.
Online Booking Integration.
Real-Time Confirmation.
Automated Reminders sent via SMS and email.

Order Taking and Delivery Management

In-House Delivery Coordination.
IVR: Customers can make orders independently.
POS Integration: Streamline order entry.
Integrate with mobile ordering apps.
Order Tracking.
Automated SMS and Email notifications for order confirmations.
Live Agent: to handle complex orders or special requests.

AI Tools

Use voice assistants and chatbots to handle simple order inquiries and FAQs.

Multi-Channel Communication

Omni-channel: Engage with customers via phone, Email, chat, or social media.
SMS Notifications: for order reminders, confirmations & promotions.

Customer Support

Integrates with CRM systems to store customer information, track interactions, and personalize service.
Call Recording: Monitor call quality.
Comprehensive FAQ Handling.
Feedback Collection system.
Call Routing.
Call Back Options: Offers the ability to request a call back instead of waiting on hold.
Queue Management: Manage incoming calls efficiently.

Scalability and Flexibility

Cloud-Based Systems: offer the flexibility to scale up or down without major changes.

Drive revenue and supercharge your restaurant's growth with Telsip UC solutions.

Promotions and Marketing

Telsip can help in Marketing through:

Email Marketing: Send automated promotional emails.
Omnichannel: promote special offers and events across multiple platforms.
CRM Integration: Use customer data to target promotions and track campaigns responses.
IVR: deliver promotional messages and collect customers’ feedback.
Call Transcription: Convert voice feedback and survey responses into text for analysis and marketing.

Upselling

Telsip can help in Upselling through:

CRM Integration: Access customer data to tailor upsell recommendations based on preferences and purchase history.
Order History Analysis: Identify opportunities for upselling based on previous orders.
Call Recording: Monitor agent performance and identify successful upselling techniques.
Targeted Offers: Promote daily specials, loyalty programs, and discounts to boost revenue.

Transform raw data into actionable insights.

Telsip solutions provide in-depth analytics and reporting to optimize your restaurant's performance.

CRM Integration: Enrich customer profiles with interaction data.
Real-Time Analytics: live insights for immediate adjustments.
Custom Reporting: Deliver reports on performance metrics.
Call Transcription: Convert calls to text for feedback analysis.
Campaign Tracking: Measure success of marketing campaigns.
Predictive Analytics: Forecast future trends based on past data.
Agent Performance Metrics: Evaluate individual agent performance.
Data Visualization Tools: Present data in visual formats for easy interpretation.
Customer Feedback Analysis: Analyze survey and feedback data for satisfaction insights.
Call Analytics: Provide detailed metrics on call volume, average handle time, abandonment rates, and agent performance.