Why Businesses Are Switching to Cloud PBX?

To begin with, it is important to define an internal communications system. An on-premises PBX (Private Branch Exchange) is a telephone system used by organizations and companies to manage internal and external calls. These systems typically rely on on-site desk phones, servers, and firewalls, unlike today’s modern cloud-based solutions.  Known by various names such as Cloud PBX, Hosted PBX, or Virtual PBX, it is a Voice over Internet Protocol (VoIP) solution that can be accessed through a cloud-based IP network. This technology relies entirely on the internet and is hosted outside the company in global data centers, unlike traditional PBX systems.

1. Current state analysis: Before making the transition, you must answer the following questions to assess and define your needs and requirements for the cloud-based system, such as:

2. Selecting a service provider: The cloud service provider should be chosen based on the features they offer and the company’s specific requirements, such as:

4. Ensure availability of necessary infrastructure: This mainly depends on the internet, its quality and speed, and the availability of backup internet lines to guarantee service continuity.

5. External number porting: This involves transferring external numbers linked to the on-premises PBX at your company or current service provider to your new cloud PBX, along with the necessary settings (IVR & Queue or Ring Group).

6. Training employees on the new cloud-based communication system: Especially if there is a significant difference between your company’s current system and the new cloud-based system, users will need training to familiarize themselves with the system and to help them access features similar to those in the old system.

7. Monitoring and support: Once you start operating on the new cloud system, monitoring and supervising will be required, to oversee employee performance, monitor system stability, and intervene if necessary.

For example, let’s assume a company with 50 employees:

• In the case of an on-premises system: The cost may reach $25,000 (including servers, cables, and telephones), all of which must be paid in advance before the system goes live, with average annual operating costs reaching $8,000 per year.
• In the case of a cloud-based system: the cost can be less than $10,000, depending on your choice of devices and phones, with annual operating expenses of up to $5,000 per year. In any case, it is significantly less expensive than an on-premises system.

1. Full dependence on the internet: An internet outage means that communications come to a complete halt.
2. Poor internet quality: leads to poor call quality and customer dissatisfaction and complaints.
3. Security and privacy: Certain government institutions do not allow servers to be hosted outside their premises in order to ensure the security of customer data.
4. Full control is in the hands of the service provider, not you: To minimize these risks, seek a provider that supports a clear SLA and full administrative privileges.

Telsip — an all-in-one cloud communications platform that combines a cloud PBX, a cloud contact center, unified OMNI channels, and a WebRTC-powered softphone, with seamless CRM integration and professional support; it delivers intelligent call management, unified conversations, and real-time reports that enhance your team’s efficiency and your customers’ experience.