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Integration with Social Media Platforms

Social Media Integration with TELSIP call center system

Connecting your company’s social media platforms directly with the TELSIP call center system simplifies customer interactions and improves daily operations.
Agents no longer need to juggle separate tools for calls, messages, and social media; instead, they handle everything from one place.
Social Media Integration helps your team respond faster and deliver more personal service, creating happier customers and making daily tasks smoother and easier for your call center agents.

التكامل مع منصات التواصل الاجتماعي
  • Call center software integrates with APIs provided by social media platforms like Facebook, Instagram, LinkedIn, and sometimes messaging apps like WhatsApp.
  • Social Media Integration brings customer posts and direct messages into a centralized agent dashboard.
  • Social media interactions that require follow-up or more complex handling can be converted into support tickets within the call center’s ticketing system.
  • AI-powered chatbots are being integrated to handle common social media inquiries.
Benefits of Social Media Integration:
  • Better Customer Experience: Customers get convenient support on the platforms they prefer leads to faster responses and personalized help.
  • Increased Agent Efficiency: Agents manage all interactions in one place, they don’t need to switch between tools or tabs.
  • Proactive Issue Resolution: Monitoring social media allows for early detection and addressing of problems.
  • Stronger Brand Reputation: Detect and respond to negative comments, complaints, or mentions before they escalate, publicly addressing concerns builds trust and loyalty.
  • Valuable Customer Insights: Social media provides direct feedback and reveals emerging trends, Social interactions are also stored.
  • Reduced Call Volumes: Efficiently resolving issues through social media can potentially decrease the number of inbound calls.
Examples of social media platforms and how each helps in a call center:

Facebook

Handles public comments and private messages for direct customer support and inquiries.

Instagram

Brand engagement, visually-driven customer service through comment and DM, and issue tracking from tagged posts.

WhatsApp

Provides encrypted, direct mobile messaging support for immediate customer assistance.
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