Supercharge Cloud Workflows with High-Performance Access Points

Cloud call centers rely on Voice over Internet Protocol (VoIP), which means that call quality, sound clarity, and uninterrupted communications are directly linked to the quality of access to the cloud.

1. Quality of Service (QoS): A feature that allows the router and access point to give ‘priority’ to voice data over normal Internet browsing, ensuring that calls are not interrupted.
2. Dual-Band (2.4GHz & 5GHz): It is always recommended to connect call center devices to the 5GHz band to reduce interference and increase speed.
3. Cloud Management: For easy monitoring, troubleshooting, and remote repair.

To ensure smooth connectivity in a cloud call center environment, it is essential to choose devices that support high-density management and intelligent data routing.
Wi-Fi 7 devices
This is currently the latest and most suitable standard for call centers, designed to handle many devices simultaneously without interference.
It features MU-MIMO (multi-user multiple input multiple output) technology, which allows the access point to communicate with multiple devices (such as employees’ phones) at the same time.

Wi-Fi 7 is the latest generation of Wi-Fi technology, designed to deliver higher speeds, lower latency, and better efficiency, especially in places crowded with devices (offices, smart homes, businesses).
To take full advantage of the capabilities of WIFI 7, you can rely on the Xontel Access Point XT-5400AX, as it supports this advanced technology and provides wireless speeds of up to 1800Mbps.
However, in order to achieve these high speeds, it is necessary to ensure that the infrastructure within the facility is ready to support and handle these speeds, in accordance with the following technical conditions and requirements:

1. Cable Quality and Type: It is crucial to use CAT6A or higher network cables. More importantly, these cables must be shielded SFTP type, which acts as a strong insulator that prevents signal interference and prevents data transfer speed loss, especially when extending over long distances exceeding 20 meters, ensuring full speed delivery from the source to the access point.

5. Coverage distance and obstacles: To achieve the best possible performance, it is recommended that the distance between the user and the access point (XT-5400AX) should not exceed 6 meters, and that the area should be free of any obstacles or walls that may obstruct the wireless signal.

6. Stable internet source: Ensure that the router is in the right location and that the service provider is reliable. The service should consistently and stably deliver download speeds exceeding 500 Mbps to ensure that it is effective when distributed across the internal network.

7. Advanced speed aggregation solutions: To achieve higher speeds, you can use the Xontel Controller.
This innovative device allows you to link several 5G routers simultaneously and combine their speeds to achieve download speeds that may exceed 800 Mbps.

8. Access point placement: To cover large areas, ensuring strong coverage and high speeds with Wi-Fi 7 technology:

• Use four XT-5400AX access points per floor.
• This design is based on an average area of 400 square meters to ensure Wi-Fi 7 coverage in every corner.
• Future Tip: Even if you plan to reduce the number of devices in currently unused areas, it is best to pre-install cables within the decor to facilitate future expansion.

Telsip — an all-in-one cloud communications platform that combines a cloud PBX, a cloud contact center, unified OMNI channels, and a WebRTC-powered softphone, with seamless CRM integration and professional support; it delivers intelligent call management, unified conversations, and real-time reports that enhance your team’s efficiency and your customers’ experience.